FAQs

We’ve compiled answers to the most common questions from our customers. If you can’t find what you’re looking for, please contact us at rosellashopif@gmail.com or call +1 123 919 0102.

1. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as other secure payment methods displayed at checkout.

2. How long does shipping take?

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days
  Processing time: 1–2 business days before dispatch.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders.

4. How do I track my order?

You can contact us at rosellashopif@gmail.com with your order number, and we will provide an update on your package status.

5. What is your return policy?

We accept returns within 30 days of delivery, with free return shipping and no restocking fees. Please review our Return & Refund Policy for details.

6. Are there any final sale items?

No — all items are eligible for return under our 30-day policy.

7. Do you ship internationally?

Currently, we only ship within the United States.

8. My package was lost or damaged. What should I do?

Contact us immediately with your order number and, if applicable, photos of the damaged product. We will arrange a replacement or refund.

9. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placing them. Please contact us as soon as possible for assistance.

10. How can I contact customer service?

📞 Phone: +1 123 919 0102
📧 Email: rosellashopif@gmail.com
📍 Address: 211 Fenimore St, Brooklyn, New York 11225, United States